Warranty Terms and Conditions

1. Effective Date: 01.05.2025
2. At Chashmalo.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
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3. 1. Eligibility for Returns
4. You may request a return if your item meets the following conditions:
5. The return request is made within 14 days of the delivery date
6. The item is unused, in original condition, and returned in its original packaging
7. Proof of purchase (order number, invoice, or receipt) is provided
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8. 2. Non-Returnable Items
9. The following items cannot be returned:
10. Gift cards
11. Customized or personalized items
12. Items marked as “Final Sale”
13. Items that have been worn, used, or damaged after delivery (unless defective)
14. 3. Damaged or Defective Items
15. If your order arrives damaged or defective, please contact us at support@chashmalo.com within 48 hours of receiving your order. Include your order number and clear photos of the issue. We will review and offer a replacement, exchange, or refund.
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16. 4. Refunds
17. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
18. If approved, your refund will be issued to your original payment method within 5–10 business days
19. Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part ---
20. 5. Exchanges
21. We offer exchanges for eligible items if stock is available. If not, you will be issued a refund, exchange of product or credit note based on your preference. ---
22. 6. Return Shipping
23. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent
24. We recommend using a trackable shipping service to ensure successful delivery of your return
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25. 7. How to Initiate a Return
26. To start a return, please contact our customer service team at:
27. Email: support@chashmalo.com
28. Phone: 9167006709
29. Hours: Mon to Sat (10AM to 6PM)
31. We’ll guide you through the next steps and provide a return authorization if applicable.
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32. 8. Contact Us
33. If you have any questions about this policy or need help with a return, reach out anytime:
34. Email: support@chashmalo.com
35. Phone: 9167006709
36. Address: Office No 10, Adarsh Seva CHS LTD, Veera Desai Road, Behrambaug, Andheri West, Mumbai, Maharashtra 400053