Privacy Policy

Effective Date: 01.05.2025

Chashmalo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and any other online features or services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

   We may collect the following types of information:

   Personal Information

   • Name
   • Email address
   • Phone number
   • Billing and shipping address
   • Payment information (processed securely through third-party providers)

   Non-Personal Information

   • Device information
   • Browser type
   • IP address
   • Pages visited and actions taken within the app or website

   User-Generated Content

   • Comments,
   • reviews,
   • or messages submitted through the platform

2. How We Use Your Information

   We may use the information we collect for purposes such as:

   • Providing and managing our Services
   • Personalizing your experience
   • Processing transactions and sending related communications
   • Improving our platform and user experience
   • Sending promotional emails (you can opt-out at any time)
   • Responding to customer support inquiries
   • Ensuring security and preventing fraud

3. Sharing Your Information

   We do not sell your personal information. However, we may share information with:

   • Service providers that help us operate our business (e.g., hosting, payment processors)
   • Legal authorities if required to comply with legal obligations
   • Third parties in case of a business transfer (e.g., merger or acquisition)

4. Data Security

   • We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

   You have the right to:

   • Access, update, or delete your personal information
   • Opt out of marketing communications
   • Disable cookies or tracking tools (via browser or device settings)

6. Children’s Privacy

   • Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Policy

   • We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the new policy on our website or app with a revised “Effective Date.”

8. Contact Us

   • If you have any questions about these Terms, please contact us at:

     Email: support@chashmalo.com

     Phone: 9167006709

     Address: Office No 10, Ground Floor, Adarsh Seva CHS LTD, Veera Desai Road, Behrambaug, Andheri West, Mumbai, Maharashtra - 400053